What is personal information?
The term “Personal Information” refers to any information that may be used to identify you as an individual. It may include, among other things, your name, address, age, gender, etc.
How is personal information collected?
1. Use of our website
A. Initially by contacting our website
When you visit our website, you are initially provided with a “cookie” and your computer is assigned an ID number. A cookie is a device that is commonly used and monitors the preferences of an individual user and is able to enhance your visit to the website. Cookies allow us to offer a customized experience without the visitor having to remind us of his preferences every time he visits our website. Our cookies do not contain personally identifiable information. Resort Kappa cookies also do not track visitors when they travel online after leaving the Kappa Resort website.
Our site also uses Google Analytics advertising features (including repeat marketing and demographics and interest-based reporting), one of the most widely used and reliable web analytics solutions, to help us understand how how you use the site and how we can enhance your experience. These cookies can track things like how much time you spend on the site and the pages you visit, which helps us see which sites are popular with our users and which are not. Among other things, this helps us to improve and update the site, based on data such as the total number of visitors and pages viewed. For more information about Google Analytics cookies, see the official Google Analytics page.
Finally, we use third-party vendor re-marketing tracking cookies on their websites and / or subdomains, including Google Adwords Tracking Cookies and Facebook Pixel Remarketing.
Disable cookies – Block from third party vendors
Once you visit our website and accept the cookie, your ID number automatically corresponds to your computer every time you visit our website. Although you remain anonymous until you enter personal information on the site, your ID number allows us to record your session to better assist you if you need any personalized service or support. After entering personal information on the site, we associate the ID number with your contact information so that we can identify you on a future visit. We also use it to track information that seems to be of particular interest to you.
B. While browsing our site
As you browse our website for the information you are interested in, you can submit a specific “Request” about our hotel or want to chat online. To respond to this request, we may request personal information, such as your name, zip code, email address and telephone number.
If you wish, you can also submit your email address to be placed on a subscription list or receive other information. You will only be placed on this list when you indicate your desire to be included. If you choose to join our mailing list, you can request that you unsubscribe from the list at any time. Guests will always be able to accept or reject any form of communication from Kappa Resort.
2. Use of our application
3. When making a reservation by phone.
Reservations can be made by calling us directly. When you make a reservation, we may request personal information such as your name, address, telephone number and payment method. We can also receive any room preferences or special requests from you. The booking confirmation will be provided to you via e-mail directly from the hotel.
4. During your stay at Kappa Resort
During your stay, we record your detailed expenses, so that we can compile your “card”, which determines your accommodation rate and other expenses charged to your accommodation. We also record this information to comply with financial reporting requirements, including those imposed by our auditors and government regulators. We may also collect certain information as required by local laws (eg passport number).
In addition, we may retain the content of any document (including comments, electronic documents such as e-mail and other similar forms of communication) that you send us before, during or after your stay. This information can be shared with the hotel interior but will not be shared with third parties.
How do we store this information?
In the hotel
Kappa Resort ensures that all personal information is kept in a secure location, whether it is a database or an archive. In addition, we take steps to ensure that only designated individuals have access to this information.
In the Visitor Reservation system
To better serve you, we also store some guest information in the Guest Reservation System. This is a secure client database stored on a dedicated server.
Stored information includes guest name, address, phone numbers and credit card number, number of nights, average daily rate, and other statistics.
What information is not secure?
It is important to note that any email communication is not secure. This is the risk involved in using email. Please note this when requesting information or submitting forms to us via email (for example, from the Contact section of our website). We recommend that you do not include confidential information (ie credit card information) when using e-mail. For your protection, our email responses to you do not contain confidential information.
Why is personal information collected?
For the provision of superior Customer Service
Personal information is collected to help us make your reservation, to ensure that we meet your needs while you are staying with us and / or to allow us to contact you regarding issues arising from your stay with us.
In addition, by retaining certain personal information in the archive, such as visitor history and detailed expenses, former Kappa Resort guests have the ability to confirm previous transactions and make special requests for their stay based on that history.
To inform our guests
As stated in our Legal Notices, we may send you information about our products, services, offers, opportunities, wishes, news about our hotel or invite you to events via email (e-newsletters) ).
You can choose at any time to stop receiving this e-newsletter by “unsubscribing”. In any case you will receive such newsletters only after your subscription (online or in the registration form)
What information can be exchanged between internal departments?
The information is shared between the internal departments, where this will improve the services to the visitor (eg the booking department and the front office department).
Furthermore, if a visitor does not pay the due bill on time or acts illegally in connection with the payment obligations, this information can be shared among the accounting staff of Kappa Resort.
What personal information can be provided to third parties?
We will only share Personal Information about you outside of Kappa Resort without your consent, when: (a) required or permitted by law (for example, in response to a legal call). (b) you are required to be provided with the services you have requested, in which case you will be deemed to have implied your consent (eg car rental, massage). (c) if your stay has been paid for by a third party, we will provide the billing information to the party who is going to pay. (d) if you have not paid the balance.
If Kappa Resort suspects that any illegal activity is taking place, it may investigate and / or report its findings or suspicions to the police or other law enforcement agency.
How can I access my personal information?
We understand that you may want to know what personal information we hold about you. We are happy to assist you with your request. However, in order to protect your Personal Information, we ask that you prove your identity to us at the time of your application.
When you make a request in person, we will ask you to produce some form of photo ID, such as a passport or driver’s license, and you will be asked to sign an application form.
When you make a request by other means, we request that the request be made in writing by fax or letter, including a copy of ID and signature issued by the government. We also ask for home and business addresses and phone numbers so we can verify them with our records and satisfy ourselves with your identity.
The above information is required to create a control path for how to handle the request. Upon request, any correspondence or request may be retained and added to your personal information.
How can I review my personal information?
If at any time you wish to update your personal information, you can do so by contacting the Offices of our Company:
– via email to: email@example.com
– by fax to +30 2310 855 642
– by letter:
Markou Botsari str. 20
54643 Thessaloniki, Greece
Or you can visit our website at www.kapparesort.com
How long is my personal information kept?
Your personal information in the Visitor Reservation System will be stored indefinitely by Kappa Resort if there is a business purpose for it. Registration forms are destroyed after one year.
How will I know if there are any changes to this Policy?
What laws apply to this policy?
Kappa Resort is located in Greece. Therefore, we apply the requirements of Greek law. We guarantee the privacy and protection of your Personal Information in accordance with the new European General Data Protection Regulation (GDPR).