WELCOME TO KAPPA RESORT

Dear Guest,
Welcome to Kappa Resort. We are delighted to have you with us and wish you a pleasant, relaxing stay.
Please take a moment to review the following important information.

General Information

• Reception opening hours: 07:30 to 23:30 Our reception team is here to assist you.
• Check-in time: 15:00
• Check-out time: 11:00
  Late check-out requests must be made at the reception one day prior to departure and are subject to
  availability. An additional charge applies.
• A refundable security deposit of €200 per Villa/Suite is required upon arrival. Refunds are processed
  automatically by the bank and may take up to 15 business days, provided no damage is found. If any damage is
  identified, or if the cost of repairs exceeds the deposit, the guest will be liable for the full cost of repairs and
  will be provided with an itemised receipt.

Dining

• Breakfast: 08:00 – 10:30 (buffet style)
• Beach bar / Canteen: Drinks served from 12:00 to 18:00, Kitchen open from 13:00 to 17:00 last order
• Restaurant: 18:00 – 22:00 (last order)
  Reservation required, from your room 9100 / 0100 or mobile (WhatsApp available) +30 698 467 2864
• Please note that food delivery from outside the resort is not permitted.

Facilities & Services

• Beach: Sunbeds are subject to availability and are free of charge for the hotel guest.
• Beach/Pool Towels: Available at reception with a €20 refundable deposit per towel (cash only)
  Exchange once per day.
• Housekeeping: Daily cleaning. Linen change every 3 days.
  Please use the “Do Not Disturb / Clean Room” panel as desired.
• Gardening: Gardening services are performed according to a weekly schedule, 09:00 – 15:00 (approx. 30
  minutes per garden) with each garden receiving one maintenance visit per week. Some temporary disturbance
  may occur.

 
 
Pools & General Safety

• Pools: Pools are cleaned on a daily schedule between 09:00 – 12:00, some temporary disturbance may occur.
  Please read carefully and comply with the regulations posted at the sign at the pool area.
• Safety: Please exercise caution when crossing the street and around the resort.

House Rules

• Quiet hours: 15:00 – 17:30 & 23:00 – 07:00. Loud music outdoors is not permitted at any time.
• Air conditioning operates only with doors closed. Please use responsibly.
• Smoking is strictly forbidden indoors.
• Do not remove indoor items outside the Villa or Suite.
• Fireplace use is not permitted.
• Only one dog or cat is allowed per Villa or Suite. Owners are responsible for supervision and any damage.
• The Villa or Suite may only be occupied by the number of guests confirmed at booking.
• Please use the free safety deposit box for valuables. Kappa Resort cannot be held responsible for loss,
  accidents, or events beyond our control.

Dear Guest
Welcome to Kappa Resort
We hope that you will find everything you need to know for our resort and its
services in our directory.
Should you have any further questions or requests, please do not hesitate to
contact our reception staff.
We wish you a pleasant stay.

 
 
Air conditioning and heating

All Villas and Suites are equipped with individual air conditioning units, offering flexibility to adjust the
temperature to suit individual needs. Remote controls are provided in every room to facilitate them. In
order for the air conditioning units to operate all doors and windows must be closed.
For any further information or assistance please do not hesitate to contact the reception staff.

 

Airport

Thessaloniki Airport Macedonia is located about 106km from Kappa Resort. The journey takes
approximately 2 hours.
Transfers from / to the airport can be arranged at the reception if requested.

 

Baby equipment

Should you require a baby cot or bed rails, please direct your enquiry to the reception staff. Highchairs are
available at the restaurant upon request and availability.

 

Breakfast

The breakfast area is located next to the reception and it is served in buffet form, from 08:00 to 10:30
daily.
For early departures we can prepare breakfast boxes for you.
Kindly inform the reception desk by 14:00 on the day before your departure date.

 

Bathrobes

Bathrobes are available upon request and availability. Please contact the reception staff.

 

Beach

All hotel guests are offered complimentary use of sun loungers and parasols, subject to availability.
Transfer to / from the beach upon availability, please contact the reception staff.

 

Beach Bar / Canteen

Kappa Resort’s Beach Bar / Canteen is open from 12:00 to 18:00.
Drinks are served from 12:00 to 18:00
Kitchen is open from 13:00 to 17:00
Last food orders at 17:00

 

Beach / Pool towels

Beach / Pool towels are available for hire at the reception with a deposit of 20€ per towel. The deposit is
accepted only in cash as the amount is refundable upon return of the towel at departure. You are entitled
to ask for a fresh towel once per day from 09:00 to 19:00, please contact the reception staff.

 

Car Charging Station

A charging station for electric vehicles is available. An additional fee of €0.50 per kWh applies.
Please contact the reception if you wish to use the charging service.

 

Check – in

The check – in time is 15:00.
If the room is available, we will proceed immediately with the check – in. Otherwise, the resort’s facilities
(restaurant, beach) are at your disposal, until the room is ready.

 

Check – out

Check-out time is 11:00.
Please kindly return your room key cards to reception. If you require assistance with your luggage, our
reception staff will be happy to help.
For departures before 07:30 AM, we kindly ask that you settle your bill the evening before. You can leave
your room key cards in the room.
Late check-out is subject to availability and an additional charge applies. Please contact reception one day
prior to your departure if you wish to request it.

 
Concierge service

If you require information about the resort or general information, please contact the reception staff.
Services offered:

• Sailing trip excursions
• Car rental
• Taxi / Transfer services
• Massage appointments
• Water sports

 

Credit cards

Our resort accepts the following credit cards:

• Visa
• Maestro
• Mastercard

 

Damage / Security Deposit to Hotel Property

A refundable damage deposit of €200 per villa/suite is required. This amount will be pre-authorised on
your credit card at check-in and will not be charged. If no damage occurs, the pre-authorisation will be
released after check-out. Please note that refunds are processed automatically by the bank and may take up
to 15 business days to appear in your account.
If any damage is identified, or if the cost of repairs exceeds the deposit, the guest will be liable for the full
cost of repairs, and an itemised receipt will be provided.
Kappa Resort reserves the right to charge guests for the cost of repairing or replacing any property damaged
as a result of deliberate, negligent, or reckless actions by the guest or any member of their party, regardless
of whether the person responsible is a registered guest of the hotel.
Damage charges will reflect the full replacement value of affected items and may include cleaning, repair,
shipping, and handling costs.
If damage is discovered after departure, we reserve the right to charge the credit/debit card provided at
check-in or to issue an invoice to the registered address. In serious cases, guests may also be held
responsible for any loss of revenue incurred by the hotel if the room must be taken out of service for repairs.
For more details, please refer to the Damage Policy Section.

 

Doctor / Pharmacy

If you need assistance with finding a doctor or a pharmacy, please contact the reception staff.

 

“Do not disturb” & “Clean the room” sign

You may set the “Do Not Disturb” or “Clean the Room” sign according to your preference using the panel
next to the door.

 

Duvets

Duvets are available in the closet.

 

Emergency Contacts

Reception – Emergency Assistance (After Hours: 23:30 – 07:30)

• Mobile: +30 698 0705 860 Mr. Papaioannou Dimitris Hotel Manager (English)
• Mobile: +30 698 2924 376 Mrs. Laskari Kiki Front Office Manager (German – English)

Local Emergency Numbers

• European Emergency Number: 112
• Police: 100
• Fire Brigade: 199
• Ambulance / Medical Emergency: 166

 

Gate

The gate remains closed for security reasons from 23:30 until 07:30.
If you require the access code, please scan the QR code available in your apartment or contact Reception.

 

Garden Maintenance

To keep our gardens beautiful, light gardening and landscape maintenance are carried out once per week
for each garden. Maintenance is scheduled between 09:00 and 15:00, with each garden taking
approximately 30 minutes.
Please note that some temporary disturbance may occur during this time.

 

Housekeeping

Rooms are cleaned daily between 09:00 and 15:30. Should you wish to opt out the daily cleaning service
please turn on the “Do not disturb” sign. We are dedicated to protecting the environment.
A significant amount of water and detergent is used each day to launder bed linen and towels that have
been used once. For your comfort, our housekeeping team will change your bed linen and towels on a
scheduled basis, every three days.

• A towel hanging up means “I will use again”.
• A towel on the floor means “Please exchange”.

 

Internet

Free Wi-Fi is provided all around the resort. Wi-Fi login and password is provided by the reception.

 

Iron

All villas and suites are equipped with iron and an iron board.

 

Kettle / Coffee machine

All suites and villas are equipped with a kettle for boiling water and a coffee machine compatible with
Nespresso capsules. 4 coffee capsules, 6 sugar sticks and 2 big bottles of water are available upon arrival
free of charge. Extra coffee capsules are charged 2,50€ per piece, please contact the reception staff.

 

Laundry Service

The price list for our laundry services is available in the closet along with the laundry bag.
Please place your laundry in the provided bag, fill out the laundry list, and contact reception to arrange
collection.

 

Luggage storage

By early arrival or late departure please contact our reception staff.

 

Parking

The resort offers complimentary parking for its guests. It is important to note, however, that this parking is
subject to availability as no reservations can be made and it is unattended.

 

Pets

The clients are responsible for their pet and its behavior, hygienic and sanitary conditions.
For more details, please refer to the Pet Policy Section.

 

Pool Information & Regulations

Pools are cleaned daily between 09:00 – 12:00. Some temporary disturbance may occur during this time.
All pools are private and unsupervised (no lifeguard on duty). Use of the pool is at guests’ own risk.
Pool hours: 09:00 – 19:00

• Showering before entering the pool is mandatory.
• Children must be supervised by an adult at all times.
• Running, diving, rough play, and night swimming are strictly prohibited.
• For safety reasons, children must never be left unattended near the pools.

Please read carefully the regulation sign posted at the pool area.

 

Reception

Our reception team is here to assist you every day from 07:30 to 23:30

• From your room: 0200 or 9200
• Landline: +30 2374 300 713
• Mobile (WhatsApp available): +30 697 185 5000

 

Restaurant

Our a la carte restaurant is located next to the reception, where Greek creational cuisine is served. To ensure
availability and the best dining experience we kindly recommend reserving a table in advance.
Opening hours: 18:00 – 22:00 (last order)
Bar / Restaurant phone number:

• From your room: 9100 or 0100
• Mobile (WhatsApp available): +30 698 467 2864

 

Room Access & Privacy

To ensure all guests enjoy a safe and exceptionally clean hotel experience, the hotel reserves the right to
enter guestrooms for reasonable purposes, including maintenance, verification of the room and its
furnishings, or to address or prevent a violation of hotel policies.
Maintenance staff will normally knock and announce themselves before entering. Management reserves the
right to enter a room marked “Do Not Disturb” in cases of emergency, suspected illegal activity,
disturbances affecting other guests, or potential damage to the property.
In situations involving suspected illegal activity or violation of hotel policies, law enforcement may be
summoned, and immediate access to the room will be granted.

 

Safe

Please use the free safety deposit box for valuables. Kappa Resort cannot be held responsible for loss,
accidents, or events beyond our control.

 

Smoking

Smoking is prohibited in the guest rooms and all other indoor areas of the resort.

 

Telephone numbers

Reception

• From your room: 0200 or 9200
• Landline: +30 2374 300 713
• Mobile (WhatsApp available): +30 697 185 5000

Bar / Restaurant

• From your room: 9100 or 0100
• Mobile (WhatsApp available): +30 698 467 2864

 

Television

Flat screen satellite TVs are available. Guests can choose between a variety of satellite channels.

SAFETY INFORMATION

 

Emergency Contacts

After Hours 23:30 – 07:30 Reception – Emergency Assistance

• Mobile: +30 698 0705 860 Mr. Papaioannou Dimitris Hotel Manager (English)
• Mobile: +30 698 2924 376 Mrs. Laskari Kiki Front Office Manager (German – English)

Local Emergency Numbers

• European Emergency Number: 112
• Police: 100
• Fire Brigade: 199
• Ambulance / Medical Emergency: 166

 

In case of fire:

• Kappa Resort is equipped with a fire alarm system. All our staff is trained to deal with emergency
  situations quickly and efficiently.
• All villas and suites are equipped with a fire blanket.

 

In case of emergency:

• We urgently request that you familiarize yourself with the location of the emergency exit, fire alarm
  system and the fire extinguisher.

 

Please try to observe the point enroot to your room:

• Locate the nearest emergency exit to your room. Count and remember the number of doors between
  your room and the exit.
• Locate the nearest fire alarm and fire extinguisher.

 

What to do if you notice fire:

• Call the reception if you can.
• If there is fire or smoke in your room, leave immediately.
• If possible close all doors and windows near the fire so that it cannot spread.
• Please do not take any personal risk, only attempt to put out small fires with the aid of the fire
  extinguisher if safe to do so.
• In case of large fire, leave the building immediately.

 

When the fire alarm rings:

• Evacuate the room.
• Assembly point is the parking space next to the reception.
• If the door is hot, do not open it.
• If it feels normal, open the door slowly.
• If there is heavy smoke, shut the door and stay in your room.
• If there is little or no smoke, go to the nearest exit. Use a wet cloth to cover your mouth and nose.

 

If you are forced to stay in your room:

• Call the reception and give the location.
• Turn off the air conditioning units to prevent smoke from being forced into the room.
• Place wet towels and sheets against the foot of the door to prevent smoke entering your room.
• Use the waste basket to keep those objects wet.
• Stay calm, help is on the way.

KAPPA RESORT DAMAGE POLICY

At Kappa Resort, we want every guest to enjoy a relaxing, comfortable, and worry-free stay. To help us maintain
the quality and condition of our villas and suites for everyone, we kindly ask guests to review the following policy.
By confirming a reservation and staying with us, you agree to these terms.

1. Security Deposit

A refundable damage deposit of €200 per villa/suite is required. This amount will be pre-authorised, and not
charged, on your credit card at check-in. If no damage occurs, the pre-authorisation will be released after check-
out. Please note that the refund is processed automatically by the bank and may take up to 15 business days to
appear in your account. If any damage is identified, or if the cost of repairs exceeds the deposit, the guest will be
liable for the full cost of repairs and will be provided with an itemised receipt.

2. Guest Responsibility

Guests are kindly asked to take care of the resort property during their stay. Guests are responsible for any damage
caused by themselves or anyone in their party, whether accidental or intentional.
This includes, but is not limited to:

• Furniture, fixtures, walls, floors, and linens
• Appliances, TVs, and other electronics
• Excessive cleaning due to spills, stains, or unsanitary conditions
• Missing or removed hotel items

 

3. Damage Review & Charges

If damage is noticed during housekeeping or after check-out, our team will follow a clear and fair process:

• The accommodation will be inspected by trained staff
• Any issues will be documented with photos and notes
• Guests will be informed as soon as possible
• Repair, replacement, or additional cleaning costs may be charged to the card on file

A detailed invoice is always available upon request.

Typical charges may include:

• Minor repairs or extra cleaning: €50 – €200
• Replacement of damaged or missing items: Full replacement cost
• Smoke or pet odour removal (in non-smoking or pet-free units): €250+
• Fire alarm tampering: Minimum €500, plus any applicable emergency service fees

 

4. Smoking & Vaping

For the comfort and safety of all guests, smoking and vaping are not permitted indoors, including rooms, suites,
and hallways.
If evidence of smoking is found (such as odour, ashes, or burn marks), a minimum €250 cleaning fee will apply.
Repeated violations may result in early departure without refund.

 

5. Respectful Conduct

We reserve the right to refuse service or ask guests to leave if resort rules are repeatedly ignored, property is
damaged, or other guests’ comfort is affected. In such cases, refunds may not be provided.

 

6. Serious Damage or Theft

In rare cases involving significant damage or theft, further action may be necessary. Guests may be held
responsible for any related recovery or legal costs.
 
 

Pet Policy

Pets are welcome to stay with their owners under the following conditions:

• Only dogs and cats are accepted. No other animals are permitted on the premises.
• Guests must inform the Reservations Department in advance if they intend to bring a pet.
• Pets must weigh no more than 15 kg.
• Only one pet is allowed per villa or suite.
• An additional fee of €20.00 per night applies.
• The property provides in-room pet amenities, including a pet bed, food and water bowl, for use
  during the stay. This equipment remains in the room upon your departure.
• Pet owners are responsible for cleaning up after their pets at all times to ensure a clean and
  comfortable environment for all guests.
• Pets must be fully trained and kept on a leash at all times.
• Pets are not permitted in public areas or in areas where food and beverages are served or
  consumed.
  This restriction does not apply to guide or service dogs.
• Pet owners must present an up-to-date vaccination record and a health booklet issued by an
  authorized veterinarian.
• Pets must not be left unattended if they disturb other guests.
  Continuous barking during quiet hours (15:00–17:30 and 23:00–07:00) will be considered a
  violation and may result in a warning.
• The property reserves the right to expel any guest whose pet displays aggressive behavior
  toward staff or other guests.
• Any damage caused by a pet will be charged to the guest based on the extent of the damage.

Service Dogs

A service animal is defined as a dog that has been individually trained to perform tasks or work directly
related to a person’s disability.

• Service dogs are permitted in all public areas of the hotel, including areas where food and
  beverages are served or consumed.
• Service dogs must be well behaved and under control at all times.
• Owners must carry official documentation certifying:
  • The animal’s health (health booklet, vaccination record)
  • Microchip identification
  • Proof of appropriate training and the right to use the service dog